Rude Wines Cookie Policy


Cookie Commitment

To make full use of the online shopping experience on the Rude Wines website, your computer, tablet or mobile phone will need to accept cookies. Some cookies are essential for our website to work and others provide you with certain personalised features to give you a better, more enjoyable website experience.

We never place cookies that are irrelevant to you or the service we expect to provide to you. By continuing to use our website, you're agreeing to our use of cookies. You are also able to manage cookies within your web browser settings.

What’s a cookie? Cookies are little text files that are stored on your browser by a website when you visit. If enabled, they store little bits of information about your website visit, such as website preferences. It’s worth noting that cookies themselves can't harm your computer and personally identifiable information is never stored in cookies that we create. Instead, we use encrypted information gathered from cookies to help give you the best possible experience on the Rude Wines website.



Essential Cookies

Without these cookies, the website will not work properly. For example, you won’t be able to place orders or log-in without cookies being enabled. Essential cookie names and a description of their purpose is explained below.

CART

Remembers products that you’ve put into your basket and information you enter in forms so that the information isn’t lost every time you go to a new page.

CUSTOMER

Encrypts and keeps your customer ID safe.

CUSTOMER_AUTH

Let’s the site know if you are currently logged in or not.

CUSTOMER INFO

Encrypts details of your customer group, so whether you’re a general, trade or VIP customer.

EXTERNAL_NO_CACHE

Indicates if caching is disabled or enabled, this allows us to serve parts of the website more quickly to your browser.

FRONTEND

Gives a unique session ID to your website visit so that we can’t mix your visit up with anyone else’s.

NO_CACHE

Indicates if the cache can be used to store information, for example if images can be stored so that on your future visits to our site the same image doesn’t need to download again.

USER_ALLOWED_SAVE_COOKIE

Tells us if you are allowing cookies to be saved.



Experience Cookies

These cookies are needed to give you the best possible experience ion the Rude Wines website. For example, so that the website pages load more quickly or so that you can see what you have recently viewed on the website. Experience cookie names and a description of their purpose is explained below.

CATEGORY_INFO

Helps to load pages faster.

PERSISTENT_SHOPPING_CART

Links to information about your basket and what you have been looking at on the Rude Wines website.

STORE

Determines what language you’d like to browse the website in.

LAST_CATEGORY

Remembers the last category visited by you so that you don’t need to go and find it again.

LAST_PRODUCT

Remembers the most recent product viewed by you so that you don’t need to go and find it again.

VIEWED_PRODUCT_IDS

Remembers the products recently viewed by you.



Website Information Cookies

These cookies help to give you a more personalised experience on the Rude Wines website or to give us more information on the popularity of our website pages. For example they may help to recommend products that we think you may like. Website information cookie names and a description of their purpose is explained below.

_ga

These cookies are used to collect information about how visitors use the Rude Wines website. This information is used to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. To opt out of being tracked by Google Analytics across all websites visit here.

__utma, __utmb, __utmc, __utmz

These are Google Analytics cookies that give more information of how a user is using our website. For example what products a user has visited and how long they stayed on the website.

2c.cld

This is a Nosto Solutions Limited cookie which anonymously gives us more information on how a user browses our website. The purpose of the cookie is to allow us to personalise product recommendations to our users, which make the shopping experience easier, more personal and enjoyable.

_bcvm_vrid

This is a Boldchat cookie and allows you to talk directly with our customer services team if you have any questions about our services. The technology that makes this possible uses cookies, but no confidential information is stored in them.



Contacting us

If you’d like any further information regarding cookies you’re welcome to contact us via email, phone or post – all listed below.

You can contact us via email, phone or post – all listed below.

Email: enquiries@rudewines.co.uk

Phone: 0344 561 0543

Address:
FAO: Data Protection Officer,
Rude Wines Ltd,
Lynden House,
New Mills,
Lower Road Trading Estate,
Ledbury,
Herefordshire,
HR8 2DJ


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