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Delivery & Shipping
Delivery is such an important part of your experience ordering wine online, and so many people get it wrong. That’s why we use extra-strength boxes and allow you to stipulate a safe place to leave your wines. We also have a robust cancellations and returns policy and a 100% satisfaction guarantee. If you would like any further information on the status of your delivery, please log in to your account or contact us.
We are sure you can’t wait to take your first sip of grape gorgeousness, so once your order has been dispatched our courier will send an email or text with details of how to track your order.
If you have any questions about your order please contact us on 0344 561 0543 and we will be happy to check our big red folder.
Cancellations and Returns
We make ordering as easy as pie so we think that cancellations and returns should be too. You can cancel your order by calling us direct on 0344 561 0543 or email us on firstname.lastname@example.org or return your order for any reason up to and including 14 working days from the delivery date of your order - provided all bottles are unopened and intact and returned to us.
We will refund the full price of the order including delivery within 30 days from the date of cancellation.
Occasionally we may substitute wines for a later vintage or an alternative of equal or greater value.
100% Satisfaction Guarantee
Here at Rude Wines we are passionate about our wine and service so we want you to feel the same too!
So quite simply: “If you are not happy with one of our wines, you won’t pay for it”.
And what if disaster should strike and one of your bottles is broken or spoiled we hear you cry? We’re sure there’s a simple explanation and we can sort it out.
Oh no no no! We want to keep all our lovely boutique wines to ourselves so unfortunately we don’t deliver overseas right now!